4. Support / FAQ
1: How can I install Public Sharefolder as Windows® service?
2: Can I install Public ShareFolder Server also on a Windows® Terminalserver?
3: Does Public ShareFolder also work with different Outlook® versions (Outlook® 98 - Outlook® 2002 and Outlook® 2003) in one network?
4: Can´t connect to server. What can I do? (generally information)
5: Can´t connect to server: After click on "list" the Combobox is empty, although the Combobox can be opened.
6: Can´t connect to server. Error message: The file cannot be opend. Element was not found.
7: Can´t connect to server. Error message: "The Public ShareFolder User is unknown!" "The Public ShareFolder Password ist wrong!".
8: Can´t connect to server: Error number: "8000401a (DCOM)"
9: Can´t connect to server: Error number: "800706ba (DCOM)"
10: Can´t connect to server: Error number: "80070005" or "80080005" (DCOM)"
11: Does Public ShareFolder also works with an Exchange® server in a network?
12: Which Ports use Public ShareFolder?
13: Can the Public ShareFolder Server also be installed over a remote access?
14: By the start of the server I get the Error message: " WGF32 of modules occurs a problem and must be terminated.
15: When I open Outlook® I get the error message: "The reminder service cannot be called. The folder "Reminder" is missing."
16: Public ShareFolder cannot be added over the services and/or Data/Datafile Management, because it is not listed here. The installation was successful without any errors?
17: When selecting the "Public Folder" the error message comes: The folder can not be open. The file D:\Office\Outlook\outlook.pst cannot be accessed, because it was changed by another process. Close all all Mail applications and start it new.
18: The Client of Public ShareFolder was complete deinstalled. When start Outlook® I get an error message that the server cannot be connected. How can I deinstall the client completely?
19: Is it possible to select a „Public contact folder“ to add an email address if I click on the “To” field?
20: I cannot delete items in the "Public Folder", although I have the right to delete.
21: How can I recognize in the "Public Folder", who created an item?
22: How can I exclude generally an email account in Outlook® 2000 from the receipt of emails?
23: How does Public ShareFolder works? Is it a synchronisation program or an add in?
24: Does Public ShareFolder support also a sharing of Outlook® Express datas?
25: Is it possible to hide complete Public Folders with Public Sharefolder?
26: Can I backup the Public Folder PST file if the Public ShareFolder Server is running?
27: Can I purchase this product also over wholeseller?
28: What are the cost for updates? Is the payment a yearly fee?
29: How does it look with advancements?
30: Does Public ShareFolder run with all Outlook®/Windows® versions? Does it also works in a "mixed" Outlook®/ Windows® network?
31: How can a Handheld (Compaq Ipaq, Palm, Windows®CE) be merged and which settings must be met?
32: How many licenses are necessary, so that 4 workstations with Outlook® can access the same PST fil (all with same rights)? Are only 1 user (1 license) necessarily?
33: Can calendar, contacts or any other folders be administered with reading and writing rights?
34: Can I close a "Public Folder" also for a single user?
35: Which is the difference between Public ShareFolder and NetFolders?
36: Why I can´t connect to server after installing the Service Pack 1 for Windows 2003 Server?
37: Does Public ShareFolder works also in the "Internet Mail Only” mode? (only for Outlook®98 or Outlook®2000).
38: Must be the "Public Sharefolder client" also be installed on the "Public ShareFolder server"?
39: The reminder function is not supported in the "Public Folder"? Why?
40: Is it possible to send internal mails with Public ShareFolder?
41: How does Public ShareFolder behaves with the SP2 security update of Outlook® 2000?
42: Before I install the full version, do I have to install first the demo version?
43: When I click on send I get the error message: For the transmission of messages no service is available (only Outlook® 98 and Outlook® 2000).
44: What is the meaning of the Public Sharefolder (PSF) error message: "Error 8004010f — Get Stored Failed."?
47: What is the meaning of the error message? 0x8xxxxxx// Get store failed!
51: What is the meaning of the error message: 0x800F0003 / demo timeout reached?
52: What is the meaning of the error message: 0x800F0004 / license expired?
57: How can I automatically backup the server PST file on the server?
61: How to backup Public ShareFolder settings and the "Outlook server" PST?
Is there a way of automatically shutting down Outlook - for backup, and restarting?
62: I can not see the folder list in Public ShareFolder Server, as special if Microsoft Exchange Server is/was installed on the server machine.
63: Why does Outlook 2003 not start after I installed Public ShareFolder as Windows service?
65: Which settings have to be changed in a Firewall, if Public ShareFolder is blocked (DCOM Ports)?
66: Will Public SyncTool support a synchronization between mobile devices and Public Share Folders?
68: How to send and recieve emails in a Public Folders with Public ShareFolder?
69: How to change the name of "Outlook: Personal Folder" to "Outlook: Public Folder" in Public ShareFolder?
71: What is the meaning of: Microsoft Office Outlook could not access the specified folder (Google Desktop search is installed).
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