FAQs: Public ShareFolder for Microsoft Outlook
Support / FAQ No. 09
You get the erroro message: „Can´t connect to server“: Error number: "800706ba (DCOM)"
Description (Windows®): The RPC-Server ist
This message can have different causes. check please at
first all information in the FAQ: 04 and read thereafter the following
If the IP-address is attainable, not however the
computer name, the input of the IP address can be instead of the server name
during the connecting mechanism in Outlook® a
solution. Also it can be an advantage, if the server have a own (firm)
With firmly installed IP addresses without using a DNS server
it is also possible to extended the host files of the Clients and the server. If
you use an own DNS server, check please the entries of the DNS server for
In the TCP IP settings of the network
card is an external DNS server registered. On the register side "DNS
configuration" is registered a DNS suffix and/or a domain.
This attitude is not correct in most cases. Delete the DNS suffix
and/or the DNS server.
The DCOM-Interface is not
correctly configured on the Client and/or the server.
Open the DCOM-configuration with
Only for Windows®
XP and Windows® 2003:
- Open in the tree
- Component services->Computer->My computer
mouse-click on "My Computer" and select " Characteristics
Change to registercard "Standard properties" and check the
"DCOM (Distributed COM) activate on this computer"
-> this must be activ.
"COM-Internet services activate on this
computer" -> can be activ.
-> "connect" (Standard) or "none"
" Standard identity
changelevel" -> "Identify"
"Additional security for reference logging"
-> can be activ.
Change to registercard "Standardprotocolls"
and check the settings:
The entry "Connecting oriented TCP/IP" must stand
in this place.
Windows® 98SE does not
have a surface to configure the DCOM interface.
You can download this "DCOM98
for Windows® 98 configuration utility" as a
The connection is running over NAT routing.
Please use „VNC“ for a connection over a NAT Router. Please have
also a look at FAQ 04
Another cause / check the
In the Windows® Event log
is the following entry listed:
could not exchange any datas with the computer "XY" using any, configured
The DCOM-interface was damaged by a virus
Check the settings:
Please check your system with a
virus scan. An actual knowing worm is the w32.blaster worm..
Windows® event log:
Check the Windows® event log on the server and
the Clients for any references. As special have a look on entries with the
Containment of the error:
Is a local connection
on the server successfull??
- Install for this first the Public
ShareFolder Client also on the server.
- create an additional
Outlook® profile also on the server
the client to the server on the same machine with the name of the server „local
If no connection is possible, the reason is on the server. If the
connection is possible, the reasonis on the Client and/or in the network
connection between server and client.
Are on the computer several
network card configures?
Deactivate for a test the not used network
cards, in order to be able to limit the error. For this also virtual network
maps cards (e.g. ISDN adapters) must be deactivated.
Test the DCOM
connection with the Microsoft® demo
For Windows® XP, you can do this check
also with the Network testtool in the Network connection settings.
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