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FAQs

Sorry, the actual full FAQ-Website is until now not available. We try to reload the FAQ´s as soon as possible. 06/06/2013



4. Support / FAQ



1: How can I install Public Sharefolder as Windows® service?



2: Can I install Public ShareFolder Server also on a Windows® Terminalserver?



3: Does Public ShareFolder also work with different Outlook® versions (Outlook® 98 - Outlook® 2013) in one network?



4: Can´t connect to server. What can I do? (generally information)



5: “Can´t connect to server”: After click on "list" the Combobox is empty, although the Combobox can be opened.


6: “Can´t connect to server”. Error message: The file cannot be opend. Element was not found.


7: “Can´t connect to server”. Error message: "The Public ShareFolder User is unknown!" "The Public ShareFolder Password ist wrong!".


8: „Can´t connect to server“: Error number: "8000401a (DCOM)"


9: „Can´t connect to server“: Error number: "800706ba (DCOM)"


10: “Can´t connect to server”: Error number: "80070005" or "80080005" (DCOM)"


11: Does Public ShareFolder also works with an Exchange® server in a network?


12: Which Ports use Public ShareFolder?


13: Can the Public ShareFolder Server also be installed over a remote access?


14: By the start of the server I get the Error message: " WGF32 of modules occurs a problem and must be terminated.


15: When I open Outlook® I get the error message: "The reminder service cannot be called. The folder "Reminder" is missing."


16: Public ShareFolder cannot be added over the services and/or Data/Datafile Management, because it is not listed here. The installation was successful without any errors?


17: When selecting the "Public Folder" the error message comes: “The folder can not be open”. The file “D:\Office\Outlook\outlook.pst” cannot be accessed, because it was changed by another process. Close all all Mail applications and start it new.


18: The Client of Public ShareFolder was complete deinstalled. When start Outlook® I get an error message that the server cannot be connected. How can I deinstall the client completely?


19: Is it possible to select a „Public contact folder“ to add an email address if I click on the “To” field?


20: I cannot delete items in the "Public Folder", although I have the right to delete.


21: How can I recognize in the "Public Folder", who created an item?


22: How can I exclude generally an email account in Outlook® 2000 from the receipt of emails?


23: How does Public ShareFolder works? Is it a synchronisation program or an add in?


24: Does Public ShareFolder support also a sharing of Outlook® Express datas?



25: Is it possible to hide complete Public Folders with Public Sharefolder?


26: Can I backup the „Public Folder“ PST file if the Public ShareFolder Server is running?



27: Can I purchase this product also over wholeseller?


28: What are the cost for updates? Is the payment a yearly fee?


29: How does it look with advancements?


30: Does Public ShareFolder run with all Outlook®/Windows® versions? Does it also works in a "mixed" Outlook®/ Windows® network?


31: How can a Handheld (Compaq Ipaq, Palm, Windows®CE) be merged and which settings must be met?


32: How many licenses are necessary, so that 4 workstations with Outlook® can access the same PST fil (all with same rights)? Are only 1 user (1 license) necessarily?


33: Can calendar, contacts or any other folders be administered with reading and writing rights?


34: Can I close a "Public Folder" also for a single user?


35: Which is the difference between Public ShareFolder and NetFolders?


36: Why I can´t connect to server after installing the Service Pack 1 for Windows 2003 Server?


37: Does Public ShareFolder works also in the "Internet Mail Only” mode? (only for Outlook®98 or Outlook®2000).


38: Must be the "Public Sharefolder client" also be installed on the "Public ShareFolder server"?


39: The reminder function is not supported in the "Public Folder"? Why?


40: Is it possible to send internal mails with Public ShareFolder?


41: How does Public ShareFolder behaves with the SP2 security update of Outlook® 2000?


42: Before I install the full version, do I have to install first the demo version?


43: When I click on “send” I get the error message: “For the transmission of messages no service is available” (only Outlook® 98 and Outlook® 2000).


44: What is the meaning of the Public Sharefolder (PSF) error message: "Error 8004010f — Get Stored Failed."?


47: What is the meaning of the error message? 0x8xxxxxx// Get store failed!


51: What is the meaning of the error message: “0x800F0003 / demo timeout reached”?


52: What is the meaning of the error message: “0x800F0004 / license expired”?


57: How can I automatically backup the “server PST” file on the server?


61: How to backup Public ShareFolder settings and the "Outlook server" PST?
Is there a way of automatically shutting down Outlook - for backup, and restarting?