Support / FAQ No. 44

Question: What is the meaning of the Public Sharefolder (PSF) error message: "Error 8004010f — Get Stored Failed."?

Answer:

Message: "Error 8004010f — Get Stored Failed"

2 possible reasons:

a.) Is the PST of the Server Outlook^® on another computer?

For example. 2 Clients: One is the server but the PST from this server is not on the local harddrive it is stored on another  computer?

We think that on this server is a virus protection that "scans" the DCOM ports and if a client wants to make an access to the "Server located PST" the "Public ShareFolder Server" will not directly connected to the PST because the "virus protection" will ocure before a message "
You can check this, if you would move the PST to the local machine where the Public SchareFolder Server is installed.
If this will fix the problem, you can move the PST back to the server (backup) machine, but you have to check the protection/virus protection software and must deactivate the DCOM protection for the internal network.

Another idea is to save the PST file on the machine where the Public ShareFolder server is installed and when you want to make a backup, make a copy of the PST file to the "Server backup machine" and save this. I think this will fix the problem as fastest solution.


b.) Is the PST file locked for all users?

Have a look on the Public ShareFolder Server (Admin interface) if the PST file is locked. You will see this, if the PST file get a yellow blocked icon. Have also a look in the manual, under "Server Installation/Outlook Profile" part 2.4. The manual will open if you click on the "Help" button in the Public ShareFolder Server admin interface.

After you "unlock" the PST file (share with all users), click on safe to confirm this setting. It could be possible that you have to restart the Public ShareFolder Server to activate this setting for the clients.

c.) After you click on "OK" everything works fine?
Then the reason could be a link to an "old" not used shared contact folder. After you start Microsoft Outlook, the program Public ShareFolder try to connect to the Outlook Addressbook, but the contact folder for this adressbook is no more available, so the "store" (Adressbook) is failed.

For Microsoft Outlook 98-2000:
Tools/Services/Outlook Addressbook: Delete the Outlook Addressbook (you do NOT delete any contacts with this delation). Restart Outlook, go to Tools/Services and "Add" the Outlook Addressbook again. Restart Outlook, the problem must be fixed.

For Microsoft Outlook 2002-2007:
Tools/Email Accounts/Show existing Directories and Addressbooks => Next => Outlook Addressbook: Delete the Outlook Addressbook (you do NOT delete any contacts with this delation). Restart Outlook, go to Tools/Email Accounts/Show existing Directories and Addressbooks  and "Add" the Outlook Addressbook again. Restart Outlook, the problem must be fixed.